Quality management is not a new concept to many industries. As far back as the 13th century, there were established models for managing and improving product quality. A discipline that started in manufacturing migrated to service industries such as hospitality, hotels, and healthcare.
As these industries embrace quality concepts, we as consumers develop higher expectations for positive, error-free service experiences. Whether it’s a product free from defects or services that are customer-friendly and offer ease of use, we’re constantly raising the bar. Continue reading “6 Areas of Quality Your Church Should Focus On” »